Refund policy
1. Return Policy: We accept returns within 14 days of the purchase date. Item must be in original condition, unused and in original packaging. To start the return process, contact us via our email carashandmade@gmail.com indicating your order number and the reason for the return. We will provide you with instructions for returning the item.
2. Shipping costs: The shipping costs for returning the item are to be paid by the customer, unless the return is due to an error on our part or to a faulty item. We recommend that you use a trackable shipping service to ensure successful delivery of your returned item.
3. Refund Processing: Once the returned item is received and inspected, we will proceed to process your refund. The refund will be made using the same payment method used for the original purchase, unless you indicate otherwise. Please note that it may take a few business days for the refund to appear in your account, depending on your financial institution's policies.
We are committed to handling returns and refunds quickly and efficiently. If you have any questions or need assistance, please don't hesitate to contact us. We will be happy to help you.
2. Shipping costs: The shipping costs for returning the item are to be paid by the customer, unless the return is due to an error on our part or to a faulty item. We recommend that you use a trackable shipping service to ensure successful delivery of your returned item.
3. Refund Processing: Once the returned item is received and inspected, we will proceed to process your refund. The refund will be made using the same payment method used for the original purchase, unless you indicate otherwise. Please note that it may take a few business days for the refund to appear in your account, depending on your financial institution's policies.
We are committed to handling returns and refunds quickly and efficiently. If you have any questions or need assistance, please don't hesitate to contact us. We will be happy to help you.